{"id":5542,"date":"2026-09-03T11:51:05","date_gmt":"2026-09-03T09:51:05","guid":{"rendered":"https:\/\/comopolis.be\/?page_id=5542"},"modified":"2026-09-03T11:51:05","modified_gmt":"2026-09-03T09:51:05","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/comopolis.be\/fr\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section el_class=\u00a0\u00bbcontact-sec\u00a0\u00bb][vc_row bg_type=\u00a0\u00bbbg_color\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738769277105{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-color: #0000001A !important;}\u00a0\u00bb bg_color_value=\u00a0\u00bb#FFFFFF\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1738769884368{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<div id=\"ultimate-heading-63966a9a72f6ec970\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-63966a9a72f6ec970 uvc-9540 comn_title title_space mrgtp30\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-63966a9a72f6ec970 h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"font-weight:normal;color:#00AECD;\">Plaintes<\/h1><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Vous n&rsquo;\u00eates pas satisfait ? Faites-le-nous savoir.<\/h2>\n<p>Chez Comopolis, nous mettons tout en \u0153uvre pour vous accompagner avec professionnalisme, \u00e9coute et bienveillance. Malgr\u00e9 toute l&rsquo;attention que nous accordons \u00e0 nos services, il peut arriver que vous ne soyez pas enti\u00e8rement satisfait.<\/p>\n<p>Si tel est le cas, n&rsquo;h\u00e9sitez pas \u00e0 nous en faire part. Votre retour nous permet de rechercher une solution adapt\u00e9e et d&rsquo;am\u00e9liorer continuellement la qualit\u00e9 de nos services.<\/p>\n<h3>Comment introduire une plainte ?<\/h3>\n<p>Vous pouvez nous transmettre votre plainte de diff\u00e9rentes mani\u00e8res :[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<strong>Par e-mail<br \/>\n<\/strong><a href=\"mailto:plaintes@comopolis.be\">plaintes@comopolis.be<\/a><\/p>\n<p><strong>Per courrier\u2028<\/strong><br \/>\nComopolis<br \/>\nAvenue Louise 143\/4<br \/>\nBE &#8211; 1050 Bruxelles<\/p>\n<p><strong>Par t\u00e9l\u00e9phone<\/strong><br \/>\n<a href=\"tel:+3223133766\">+32(0)2 313 37 66<\/a><\/p>\n<p><strong>Via le formulaire ci-dessous<\/strong>[\/vc_column_text]<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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objective et impartiale. Nous vous communiquerons une r\u00e9ponse motiv\u00e9e dans un d\u00e9lai raisonnable ou, si une analyse plus approfondie est n\u00e9cessaire, nous vous informerons de l&rsquo;avancement de votre dossier.<\/p>\n<p>Notre objectif est de parvenir \u00e0 une solution \u00e9quitable et satisfaisante.<\/p>\n<h3>Vous n&rsquo;\u00eates pas satisfait de la mani\u00e8re dont votre plainte a \u00e9t\u00e9 trait\u00e9e ?<\/h3>\n<p>Si la r\u00e9ponse apport\u00e9e ne vous satisfait pas, vous pouvez vous adresser \u00e0 l&rsquo;ombudsman comp\u00e9tent pour le secteur des assurances :<\/p>\n<p>Ombudsman des Assurances<br \/>\nSquare de Mee\u00fbs 35<br \/>\n1000 Bruxelles<br \/>\nT\u00e9l. : <a href=\"tel:+3225475871\">+32 (0)2 547 58 71<\/a><br \/>\nE-mail : <a href=\"mailto:info@ombudsman-insurance.be\">info@ombudsman-insurance.be<\/a><\/p>\n<p>Vous trouverez davantage d&rsquo;informations sur le site de l&rsquo;Ombudsman : <a href=\"https:\/\/www.ombudsman-insurance.be\">www.ombudsman-insurance.be<\/a><br \/>\nL&rsquo;introduction d&rsquo;une plainte aupr\u00e8s de l&rsquo;Ombudsman ne porte pas atteinte \u00e0 votre droit de saisir les juridictions comp\u00e9tentes.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section el_class=\u00a0\u00bbcontact-sec\u00a0\u00bb][vc_row bg_type=\u00a0\u00bbbg_color\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1738769277105{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-color: #0000001A !important;}\u00a0\u00bb bg_color_value=\u00a0\u00bb#FFFFFF\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1738769884368{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Vous n&rsquo;\u00eates pas satisfait ? Faites-le-nous savoir. Chez Comopolis, nous mettons tout en \u0153uvre pour vous accompagner avec professionnalisme, \u00e9coute et bienveillance. Malgr\u00e9 toute l&rsquo;attention que nous accordons \u00e0 nos &hellip; <a href=\"https:\/\/comopolis.be\/fr\/plaintes\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Plaintes&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"templates\/page-inner.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5542","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klacht indienen | Comopolis<\/title>\n<meta name=\"description\" content=\"Niet tevreden over onze dienstverlening? Laat het ons weten. Comopolis behandelt elke klacht zorgvuldig, objectief en binnen een redelijke termijn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comopolis.be\/fr\/plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klacht indienen | Comopolis\" \/>\n<meta property=\"og:description\" content=\"Niet tevreden over onze dienstverlening? Laat het ons weten. 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